VMC has over 550 clients in 34 territories worldwide. VMC has installed 1000's of systems, many of which we currently manage and support with our unique Video Integration Programme (VIP) and Video Acceleration Programme (VAP). These bespoke Programmes are guaranteed to drive Video usage into the heart of the client's organisation, accelerating usage and achieving a swift Return on Investment. Each VIP and VAP, whilst tailored exactly to the clients' requirements, contains the following key support services:

CONSULTANCY

Before implementing any changes or conducting training, it is vital to understand the intended usage of Videoconferencing and any challenges that may need to be addressed. Current travel & communication strategies and business objectives need to be evaluated so the consultancy addresses issues such as who to train, who are ideal Video Champions, messages about video conferencing, practices and procedure changes.

USER TRAINING

It is vital that users feel comfortable with Videoconferencing systems, are confident with the simple controls and understand their enormous potential. Usage will rapidly increase only when it is widely appreciated that this user-friendly technology provides real practical benefits, enhances business performance and significantly reduces workload and stress.

TECHNICAL TRAINING

VMC's experienced Videoconferencing professionals work closely with the clients' IT managers to ensure a seamless integration of the VC capability into the existing communications network. VMC provides on-going support and regular updates on new technology developments.

SUPPORT COLLATERAL

Embracing, not only operational issues, with quick routes to problem solving, it also explains the business benefits and promotes widespread and consistent usage of the systems.

VIDEO CHAMPION

VMC creates with the client a Video Culture in which it becomes second nature to question unnecessary travel and instead conduct Video Meetings. However, this will only be successful if an organisation nominates its own internal Video Champion. The Video Champion may be a senior director, an HR manager or simply your company receptionist. However, it does need to be an individual with sufficient authority and enthusiasm to generate support from - 'the Top down'. Groups of individuals can be identified and trained as 'super users' to act as further support for the Video Champion.

VIDEO HELP DESK

VMC's Client Service Centre supports subscribing clients with a team of trained Video conferencing personnel Monday to Friday during working hours. They offer swift and knowledgeable responses to enquiries, ensuring that systems always work at optimum levels. Additional user assistance such as 24/7 video testing facilities, guidance on best practice, remote software updates and room location are just part of the service.

The Help Desk provides a level of 'safety' and means that the confidence of video conferencing users increases in the knowledge that someone is on hand to assist with any queries that occur, be they technical or user related.

WORLDWIDE NETWORKING

Videoconferencing has traditionally been predominantly an 'intra' communications tool. However VMC, through it's sister company face2face, can provide its clients with access to thousands of broadcast quality, public access Video Meeting Rooms across the UK and around the world.

VIDEO AUDIT

At the end of the VIP we conduct a meticulous Video Audit surveying usage patterns and setting the effectiveness of the systems against their chosen applications. Together with the client we review the findings, consider the options and implement any solutions to identified problems.

REFRESH! REFRESH! REFRESH!

We know, from our extensive range of clients, that those who totally embrace Videoconferencing and take positive steps to fully integrate Video into their business practices enjoy the greatest benefits and the fastest Return on Investment.

Whilst this is not a complex process it most certainly should be conducted on an on-going basis. It is a statistical fact that those who simply install the equipment without professional support experience poor take up followed by steady decline in usage, until within a matter of months, Videoconferencing is deemed to have been an expensive flop.