In life what people say they do and what they do are often different. In Videoconferencing what people say they will do and what they actually do is always different! Videoconferencing is not a technology, it is a communications medium requiring behavioural change. Unless one creates the most advantageous climate for change, sustained usage does not occur. Videoconferencing users need to be informed, educated, encouraged and positively motivated to use the medium. That's what we do at VMC."

There are only 2 guaranteed ways to ensure that your purchase of Videoconferencing systems is a wise investment rather than an expensive mistake:

Create a Video Strategy within your organisation and make it happen

OR

Contract the VMC fully Managed Service.

VIDEO STRATEGY

Buying Videoconferencing without support services is like buying a new car even though you can't drive and you don't have a license. The car is unlikely to be used very much! Likewise Videoconferencing systems lie dormant when users aren't comfortable with the technology, made aware of the benefits and positively motivated to conduct Video Meetings. The fastest route to guaranteed success is to create a Video Culture in which everyone questions conventional work practices, the existing meetings culture, and travel and expenses procedures.

At least one person in your organisation needs to be nominated as a Video Champion. This will be someone with drive, enthusiasm and sufficient authority to encourage the widespread adoption of Video Meetings. The Video Champion is not only supported by the VMC Help Desk team but also receives personal support from a dedicated member of the VMC Customer Services Department.

In addition to Operational and Technical support, VMC provides a wide range of collateral with which the Video Champion can communicate the immediate benefits of Videoconferencing for the organisation and their colleagues. Some individuals will appreciate that less travel means they can spend more time with their families and avoid missing those all important anniversaries and special occasions. Some will appreciate that their working lives will be greatly improved with less stress and exposure to danger and others will recognise the environmental benefits of reduced travel and therefore lower CO² emissions. If a Video Culture is established and keenly promoted, the benefits of Videoconferencing reach out and touch every member of your organisation.

MANAGED SERVICE

Whilst all organisations can benefit from the creation of an in-house Video Strategy some, for a variety of reasons, prefer to delegate the management of the Videoconferencing to VMC. We handle each stage of the Video Meeting process from scheduling of meetings and the reservation of Video Meeting Rooms to launching the Video links both internally and externally. Point-to-point, Multi-point and Video bridging to multiple sites are all handled by VMC. In addition we integrate audio and web conferencing plus a multitude of collaborative applications.



The VMC Managed Service is ideal for organisations who either have no specific IT capability or do not wish to complicate their IT infrastructure with the addition of Videoconferencing. VMC provides an immediate trouble shooting and fault rectification service with full maintenance and where appropriate rapid equipment swap out.



One of the greatest benefits of the Managed Service is the ability to accurately monitor the performance of the Videoconferencing systems. We're able to advise on usage patterns and review the effectiveness of the systems against their chosen applications. Together with the client we are able to assess performance levels, consider the options for improvement and implement any solutions to identified problems.

The VMC Managed Service gives total freedom and peace of mind allowing clients to focus upon conducting the most effective meetings without having to be concerned about any aspects of the performance of their Videoconferencing systems.

GUARANTEED SUCCESS

VMC's services are the most comprehensive available anywhere. Indeed we are so confident in our ability to provide effective and reliable Videoconferencing that we stand alone in the industry in providing a full Money Back Guarantee. If, in association with your Video Champion, we cannot swiftly enhance your Videoconferencing capability, we will simply not charge for our services.

For details of the unique VMC Money Back Guarantee call us now.